Who is responsible for your information?
Arena Digital is responsible for personal information collected through this website and related enquiries. For privacy questions, email hello@arenadigital.co.uk.
Information we may collect
- Your name, email address, company and the information included in an enquiry.
- Correspondence and records connected with a potential or active client relationship.
- Basic technical information recorded by the hosting provider for security and reliable site delivery, such as IP address, browser type and access time.
The launch contact form does not transmit information to a website database. It creates a pre-filled email in your own mail application.
How and why we use it
- To respond to enquiries and discuss requested services.
- To prepare proposals, enter into and deliver client work.
- To manage business records, security and legal obligations.
- To improve the website where this can be done lawfully.
Depending on the context, the lawful basis will normally be taking steps at your request before a contract, performing a contract, complying with a legal obligation, or Arena Digital’s legitimate interests in operating and developing the business.
Sharing and service providers
Arena Digital does not sell personal information. Information may be handled by trusted providers used for hosting, email, professional advice, security or business administration. Information may also be disclosed where required by law.
International processing
Some technology providers may process information outside the UK. Where this happens, appropriate contractual or legal safeguards should be used as required by UK data-protection law.
How long information is kept
Enquiry information is kept only for as long as it is reasonably needed to respond, maintain relevant business records, meet legal obligations or protect legitimate interests. Retention periods vary depending on whether an enquiry becomes a client relationship.
Your rights
Depending on the circumstances, UK data-protection law may give you rights to access, correct, delete or restrict your information, object to some processing, or receive a portable copy. You can raise a request using the contact email above.
You also have the right to complain to the UK Information Commissioner’s Office if you believe your information has been handled unlawfully.
Changes to this notice
This notice will be updated when the website’s data collection or technology changes.